Privacy Policy

Last updated: 15 November 2026

Reach is a guided stretching app made by David Gilbert ("we", "us"), based in Australia. This policy explains what information Reach collects, why, who it's shared with, and the choices you have.

The short version: we collect only what Reach needs to work. We don't sell your information, we don't show ads, and we don't track you across other apps or websites.

What we collect

Your account

• Your name and email address.
• Your password, if you sign up with email. It's stored securely by our database provider, and we can never see it.
• If you use Sign in with Apple: the name and email Apple shares with us. If you choose Hide My Email, we only get a private relay address from Apple.

Your preferences

• Your answers to the setup questions: how often you stretch, the body areas you want to focus on, and whether you'd like reminders.
• The focus areas you choose later in Profile.

Your activity

• A record of each session you finish: the routine's name, how many stretches it had, how long it took, and when you finished it. We use it for your streak, stats and recent activity.

Your subscription

• Whether you have Premium, your plan, and your trial and renewal dates. Payments are handled entirely by Apple, so we never see your card or payment details.

Basic device and app information

• Our subscription provider receives your device type, iOS version, app version and an app-specific identifier, so it can confirm your purchases.
• When you watch stretch videos, our video provider receives your IP address as part of delivering them.

Kept only on your phone

• Your reminders, session settings (voice coaching, transition sound) and the day's free routine picks are stored on your device. They're not sent to us.
• Reminders are scheduled by your phone itself, so no reminder data passes through our servers.

The waitlist on our website

• If you join the waitlist, we keep your email address, when you joined and which form you used. We use it only to email you when Reach launches. To be removed, email us at the address below.

What we don't collect

• We don't use advertising or analytics trackers.
• We don't access your location, contacts, photos, camera, microphone or health data.
• We don't collect your payment details.

How we use your information

We use it to:

• create and run your account;
• recommend routines that suit your focus areas;
• show your streak and progress;
• give you access to Premium and manage your trial;
• answer you when you contact us;
• keep Reach secure and working properly.

Who we share it with

We use a small number of trusted service providers to run Reach. They process your information only to provide their service to us:

These providers may store information on servers outside Australia, including in the United States.

We may also disclose information if the law requires it, or to protect the rights and safety of our users or others. We never sell your personal information.

How long we keep it

We keep your information while you have an account. When you delete your account:

• your account, preferences and session history are deleted straight away;
• your subscription record at RevenueCat is deleted;
• if you used Sign in with Apple, Reach's link to your Apple ID is revoked.

Our providers' backups may keep a copy for a limited period before it's overwritten. Apple keeps its own record of your purchases.

Deleting your account

You can delete your account at any time in the app: Profile → Account settings → Delete account. This can't be undone.

Deleting your account doesn't cancel an active subscription, because Apple manages it. Cancel it in iPhone Settings → [your name] → Subscriptions.

Your choices and rights

• You can view and edit your name and focus areas in Profile.
• You can turn reminders off in Profile or in iPhone Settings.
• You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Email us at the address below.
• If you're unhappy with how we've handled your information, contact us first and we'll try to resolve it. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Security

Your information is sent over encrypted connections. Each account's data can only be read by that account. No system is completely secure, but we take reasonable steps to protect your information.

Children

Reach isn't intended for children under 13, and we don't knowingly collect information from them. If you think a child has given us information, contact us and we'll delete it.

Changes to this policy

If we make significant changes, we'll update the date at the top and let you know in the app.

Contact

Email: [email protected]