Support
We're here to help. Email us at [email protected] and we'll get back to you within 2 business days.
It helps if you tell us your iPhone model, iOS version, and what happened.
Common questions
How do I cancel my subscription?
Open iPhone Settings → [your name] → Subscriptions → Reach, then tap Cancel. You'll keep Premium until the end of the period you've paid for. Deleting the app doesn't cancel your subscription.
Will I be charged after the free trial?
Yes, unless you cancel at least 24 hours before the trial ends. Reach sends you a reminder 2 days before.
How do I get a refund?
Apple handles all payments and refunds. You can request one at reportaproblem.apple.com.
I've paid, but Premium isn't showing.
Go to the subscription screen in Reach and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used to subscribe.
What's included in the free plan?
You can do one routine a day from that day's "For you" picks, and you can also track your streak and set reminders. Premium unlocks every routine, unlimited sessions, saved routines and custom routines.
My reminders aren't arriving.
Check that Notifications is turned on in Profile → Notifications, and that notifications for Reach are allowed in iPhone Settings → Notifications → Reach. Focus modes can also hide them.
How do I turn the voice coaching off?
During a session, tap Settings and switch off Voice coaching. You can also change it in Profile → Session preferences.
How do I change my focus areas?
Go to Profile → Focus areas. Your "For you" picks will update to match.
How do I delete my account?
Go to Profile → Account settings → Delete account. This permanently deletes your account and your progress. It doesn't cancel a subscription, so cancel that first in iPhone Settings.
Is Reach safe for me?
Reach is for general wellness, not medical treatment. If you're pregnant, injured or have a health condition, check with a health professional first. Always stop if a stretch hurts.